Per CargoWise instance.
All your users included.
One tenant key per CW1 instance. Every user on your domain gets the ribbon button. No per-seat counting, no enforcement games.
Starter
Single-office forwarders trying things out.
14-day pilot
- Up to 10 active users
- 1,000 AI replies / month
- Hover shipment lookup (unlimited)
- Email support
Pro
The standard plan for active forwarders.
per CW1 instance / month
- Unlimited users on your domain
- Unlimited AI replies + chat
- Hover lookup + AI Reply + Chat
- 7-language reply localisation
- Per-user usage analytics + CSV
- Priority email support · 1 business day
Enterprise
Multiple CW1 instances. Group-wide rollout.
- Multiple CW1 instances under one contract
- Group-wide allowed-domains policy
- SSO via Microsoft Entra (Azure AD)
- Custom data-residency region
- Named onboarding engineer
- SLA, MSA, DPA
What's included in every plan
- Outlook add-in distribution via Microsoft 365 admin centre (centralized deployment to your whole org or a security group).
- eAdaptor Next OAuth integration against your CTKPRD / APXPRD / your-instance-PRD endpoint. We issue the CSR; you upload the signed cert to CargoWise.
- Automatic version updates — every UI/code change ships to your users on next task-pane open. Zero IT action.
- No data retention. Shipment responses are processed in-memory and returned to the user's browser.
What's not included
- CargoWise One. You bring your own CW1 instance and enable eAdaptor Next on it.
- Outlook / Microsoft 365. Your users need an M365 mailbox; the add-in is centrally deployed by your admin.
FAQ
Is there a per-user fee? No. One price covers every user on your allowed email domains.
How is "active user" measured during the pilot? A user who opened the task pane at least once that calendar month.
Can I see usage before I commit? Yes — the admin portal exposes per-user AI call counts and token usage from day one of the pilot. We export CSV on request.
What happens if we exceed the Pro AI quota? We don't rate-limit the Pro tier in normal use. If your monthly spend on AI looks abnormal (>10× the average forwarder of your size), we'll reach out before bills change.